FAQ - Mobile Services

Frequently Asked Question – Mobile Services

OneCall is reseller for Tunetalk and the latest futuristic fintech mobile Ewallet by MBP Solutions Sdn Bhd.
  • New and existing OneCall customers
  • MNP customers
  • Postpaid to prepaid
  • **Not eligible Tunetalk MNP customers

These error messages could mean a damaged SIM. However, let’s see if these work.

  1. Try looking for physical damages on the SIM card by removing it from the phone
  2. Try taking the SIM card out of your phone and reinsert it to see if it works
  3. Try the SIM on a different phone and see if you still get the same error messages
  4. If the messages still appear, it’s time to replace your SIM. Simply visit any of our friendly dealers and get a replacement for only RM10. And don’t’ worry, your mobile number will remain the same.
Simply visit any of our friendly dealers and get a replacement for only RM10. And don’t’ worry, your mobile number will remain the same.
Yes, you can! You’ll need to get a replacement SIM from any of our dealers.

You’ll need a Pin Unblocking Key (PUK) which is an 8-digit key that can un-block your SIM card. Here are two ways to retrieve your PUK:

SIM Pack: Your PUK is printed on a card that comes with your OneCALL SIM pack.
E-mail: Send an email to our Customer Care team at [email protected]

Our coverage covers the whole of Malaysia, including Sabah & Sarawak.
Yes you can, and you will be taking advantage of our excellent IDD rates. Check out the list of countries where you can call.
Yes you can. Do take note that international roaming charges apply. Check out our roaming partners.
No, there is no activation fee. Simply register with us and subscribe our selected package via OneCALL apps.
Yes, you can. Local toll free charges apply.
Just dial 13101 to retrieve to your Voicemail.
You can walk in to your nearest authorized dealer in your location and submit the MNP requests from your current service provider.
MNP allows you to change network service providers without losing your number. That means you can keep your mobile number even if you switch services. For more information, check out this SKMM article.
You can easily migrate to OneCALL by finding our authorised ambassador.
There is no charge . However, your original service provider may, so it’s best to check before you make the request.

The process itself will take 3-5 working days depending on how fast your original service provider works.

MNP requests made/submitted on Sundays and public holidays will only be processed on the next working day.

We would recommend keeping both your (soon-to-be) old number and OneCALL SIM active so you won’t miss anything. Once the process is complete, your old SIM card will be deactivated and you can start using your old number with your new OneCALL service.

Only your number is ported over when you use request to migrate over to OneCALL. However, you’ll also enjoy these services with OneCALL:

  • Voice calls and SMS
  • Call Waiting
  • Voicemail
  • International Direct Dial
  • SMS International Roaming
The IDD service is already pre-activated for all OneCALL SIMs. You can start enjoying our excellent IDD rates as soon as you activate your OneCALL SIM.
Kindly refer to OneCALL websites.
No, we do not. Our rates are the same at all times of the day.

Your outgoing calls are charged in 60 second blocks.

Example: If you make a call lasting less than 30 seconds, you will be charged for a full 60 seconds and if you make a call that lasts a minute and 47 seconds, you will be charged for two minutes.

OneCALL does not currently offer data bundle services. This feature may become available in the future.
We have one simple and convenient SMS plan. View our rates here.

Free Basic Internet (FBI) is a service that enables OneCALL users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy FREE always-on connectivity.

OneCALLers will be allocated 10Gb of FBI data quota at 64kbps that is refreshed at the 1st of every calendar month.

Yes! If you have FBI, you will no longer be charged pay-per-use rates if you don’t have any Data Plans.
No. Users who are enjoying FBI cannot opt for pay-per-use data usage.
Once 10GB FBI is exhausted, you can no longer enjoy data and you will need to subscribe to another Mobile Internet plan to continue to enjoy data.
You will also receive an SMS notification from the us when your BI quota usage is at 90% and 100%.

Free basic internet will be available for new subscribers after 15th January 2019 as well as selected existing subscribers by phases starting from the same mentioned date.

Eligible subscribers will be notified via SMS and you just have to follow the steps provided.

Email to : [email protected] (for complaints & issues)

Email to : [email protected] (for enquiries / request / feedback)

Operating Hours : 9AM – 6PM, 5 days a week

Download OneCALL App to subscribe and manage your account easily

OneCALL

We are proud to become the latest MOBILE FINTECH in Malaysia. We are the service provider that can Settle ALL your hassle . Let’s experience the future of mobile fintech with us!

Tune Talk      Mobile Fintech

Redress your complaints at the

Consumer Forum Malaysia (CFM)

www.complaint.cfm.org.my

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