FAQ – eWallet

Frequently Ask Question – eWallet

What is OneCall e-wallet

OneCall e-Wallet provides services such as purchase of Tunetalk plan, bill payments, payment remittance via your smartphone, anywhere and anytime within Malaysia

I am unable to top up my OneCall e-Wallet, what should I do?

Call Onecall customer service and we will assist further

How to check my OneCall e-Wallet balance?

You can check your OneCall e-Wallet balance by using the OneCall application

How much is the minimum and the maximum amount I can top up to my OneCall e-Wallet account?

Minimum RM 5, maximum no limit however each transaction limit to RM 1500

What are the top up options available and how to view them?

There are 3 payment options available on OneCALL:

  • Online Banking (choose from 17 of our online banking partners)
  • Mobility One terminal
  • OneCALL authorised Ambassador

Am I able to check my transaction for my OneCall e-Wallet?

Yes, you are able to check the transaction history by using the OneCall apps and click on the “History” option.

How do I set up a payment method for my OneCALL wallet using online banking?

Follow the steps below to add money using online banking:

  1. From your OneCALL Home page, select the reload eM-ONEi icon on the top left corner and you will navigated to the “Add Money” page.
  2. Click on the option of online banking and JOM Pay
  3. Once the transaction is complete, the money will be added to your OneCALL eM-ONEi balance.

Can I transfer out money from my OneCALL Wallet to my bank account?

Yes can transfer money from wallet to bank account, there is minumum cash out of RM 200, with no maximum cash out.

What happens when I sign in to a new device which is different from the device I registered on?

Need to call Customer Careline to remove the device ID and for customer to register for new device.

How do I reset my password?

There are two ways to reset your password

  1. If you are not logged in, you can click on the “Forgot your password” button on the “Sign in” page
  2. If you are already logged in, you can go to “Profile” and click on the “Reset Password” button

Both options will prompt you to enter the 6-digit verification code that will be sent to your phone. There may be additional verification questions required before you are allowed to reset your password. Once you have successfully verified yourself, you can then reset your password.

Can I change my transaction PIN once I set it up?

Yes, in the event that you want to change your transaction PIN, please follow the steps below.

  1. Go to your “Profile” and click on “Change 6 digits PIN”
  2. Key in the current password then key in new PIN.
  3. Key in your current password
  4. Your transaction PIN will be changed to the new transaction PIN

How do I know that my OneCALL wallet is secure?

You can be sure that your OneCALL wallet is secure and that no one except you has access to it because of the following reasons:

  1. All transactions in your OneCALL account is secured by a 6-digit transaction PIN that only you know to authorize the transaction.
  2. Your transaction PIN is encrypted and stored securely in our databases with enterprise-grade TLS/SSL security features.
  3. OneCALL is under the purview of Bank Negara’s regulations in which security features are one of the areas covered.

The OneCALL support team will be with you to answer any security concerns that you have. Just submit a request and we will be right with you.

What do I do if I lost my phone?

Rest assured that without your 6 digit transaction PIN, no one will be able to use your OneCALL wallet. To safeguard your account, we’d recommend that you take the following steps:

  1. . Call OneCALL customer service to suspend your mobile number and lock your E-wallet. Once we receive confirmation from you, we will suspend access to the OneCALL account from your phone. This will prevent any form of unauthorized transactions within your OneCALL account.
  2. Request a new SIM card from OneCALL authorized dealer.
  3. Change your passwords and block access to your email accounts on your phone so that anyone who has your phone will not have access to your email accounts.
  4. Contact us via email or call to our careline to replace sim card and to unlock the E-wallet account.

If my OneCALL account is lock what should I do ?

Call OneCALL customer service and we will assist customer to unlock the application

How the account get locks ?

If customer enter wrong login ID or Wrong 6 digit PIN.